Reference

beras11 Legal terms for your account

beras11 sets out the Legal terms that apply when you open an account, verify your phone and use DANA, OVO, GoPay or QRIS.

Phone verificationLocal law appliesData request pathWallet record clarity
beras11 beras11 Legal terms for your account
POLICY HELP ROUTES

Where Legal questions reach our team

A clear contact path helps when you need to understand a Legal clause, correct an account detail or ask why access is restricted.

Account terms Ask our support team to explain a specific Legal clause, account status or phone-verification requirement. Include your registered contact detail, but never include your password, wallet PIN or full payment secret.
Wallet records For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, share the transaction reference and date through the account support path. We use those details to check status without requesting your private wallet credential.
Access concern If a Legal rule affects access, tell us the account step where it stopped, such as phone verification or lobby entry. We will explain the relevant condition and whether availability depends on local law.
DATA HANDLING DETAILS

How Legal data choices work here

Legal clarity includes more than account wording: it also covers how we handle information connected with access, payment records and security checks.

Account data

We use registration details and your verified phone to connect account requests with the correct profile. If a name or contact detail is wrong, ask through support and identify the account step needing correction.

Cookies

Cookies can support session continuity and help the account path work across your device. You can ask our team how cookie choices relate to access, especially when moving from mobile login to the lobby.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be checked when a receipt or status needs clarification. Send the reference, not a PIN, password or complete wallet login.

Account security

Phone verification is an account safeguard before access. Keep your registered number available and contact us if you suspect another person has used your account; we will focus on the affected access step.

Retention request

To ask what account or transaction record remains connected with your profile, use the support route and state the record type and date. We will explain the applicable Legal position and any local-law condition.

Change request

You can request a correction to relevant account details by giving the registered contact and a clear description of the error. We may need phone verification before changing information tied to account access.

Legal answers before you open an account

These Legal answers address the questions we expect you to ask before registration, payment or account access. They cover Indonesian availability, data requests, cookies, wallet references and the practical contact route. If your situation is unusual, send the relevant account step to support without sharing a password or wallet PIN.

The beras11 Legal page explains account terms, phone verification, data handling, cookies, payment records, policy changes and account requests. Access or eligibility depends on local law and may differ by Indonesian region.

Our Legal wording applies to account activity in Jakarta, but service availability is not determined by city alone. Access depends on local law, and you should check the account path shown for your location.

Phone verification connects an account request to the registered contact and helps protect account access. Complete that step with your own number; do not send the verification code or password to support.

We may use a DANA or QRIS reference, date and status to investigate a payment question. The Legal process does not require your wallet PIN, password or complete wallet login details.

Yes. Use the account support path, identify the incorrect detail and describe the correction clearly. We may ask for registered-phone verification before changing information linked to account access.

Cookies may keep your session connected while you move from mobile login to the lobby. Our Legal wording explains their account role, and you can ask support about cookie choices for your session.

Contact support through the account route and name the clause or notice you want clarified. We will point you to the applicable wording and explain whether the change depends on local law.